And when I selected the “this car won’t start option,” it should have popped up an explanation and offered to remove the car from the process. But why does that require a tech support call? If that’s the policy, it should show up clearly at the start. I no longer had to rush to buy the car.Īnd what was the problem that forced me to call tech support? Apparently, Carvana won’t accept trade-ins for vehicles that don’t run. But within five minutes, I was on the line with someone, and the support person immediately added 24 hours to my timer. At that point, I was apprehensive about the time limit countdown. I went through the trade-in old vehicle process, and when I chose the option that stated the car doesn’t run, the entire site locked up with an error.Ĭarvana’s site eventually recovered and stated it couldn’t determine the trade-in value of my car, and I’d have to call a support number to complete the purchase. It didn’t matter what Carvana offered, I wanted it gone. My old car is dead dead dead, so I thought that’d be a convenient way to get rid of it. Half the commercials show an old car on a Carvana-branded tow truck. You see, Carvana makes a big deal about how you can trade in your car, and they’ll even tow it away. That shouldn’t take long, but for some reason, every time I go about the process, at least one of the big three has an issue, and I have to call for help.īut it turned out my fears were for nothing, thanks to another issue I ran into while ordering the car. The stress level rose a little at that point, be cause I realized I needed to unlock my credit. You start by reserving the car (in my case, a Honda CR-V Hybrid), which begins the 30-minute countdown. Right now, used cars are in short supply and overpriced, so that’s a scary prospect. It’s probably a sales tactic to drive urgency to buy now, but you have 30 minutes to finish ordering it once you pick a car, or you lose it back to the general pool. I say mostly because you do feel like you have to rush. Ordering a Car Online Is Mostly Easy The yellow symbols denote minor scratches.Ĭredit where credit’s due, Carvana makes ordering a car online a mostly stress-free and easy process. We're Sorry, We Don't Even Know Where Your Car Is